Welcome to the website of The Family Clinic (“Clinic,” “we,” “us,” or “our”). This website is owned and operated by the Clinic and is used to provide information, collect patient forms, enable access to the patient portal, and facilitate communications with patients, including SMS text messaging.

By accessing or using this website, patient portal, online forms, telehealth services, or SMS communications, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. Clinic and Provider Relationship

Healthcare services are provided by licensed physicians and other healthcare professionals (“Providers”) who are affiliated with or contracted by the Clinic.

The Clinic manages administrative, operational, website, portal, and communication services. All medical decisions, diagnoses, and treatments are made solely by the Providers.

2. Medical Disclaimer

Content on this website is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Use of this website, submission of forms, portal communications, or SMS messaging does not establish a provider-patient relationship unless you have been formally evaluated by a licensed Provider.

For medical emergencies, call 911 or your local emergency number immediately.

3. Use of Website, Forms, and Portal

You agree to use this website, online forms, and patient portal only for lawful purposes and to provide accurate, complete, and current information.

You agree not to:

  • Provide false or misleading information
  • Attempt unauthorized access to systems or data
  • Disrupt or interfere with website or portal functionality

4. Patient Portal Responsibilities

If you are granted access to the patient portal:

  • You are responsible for safeguarding your login credentials
  • You are responsible for all activity under your account
  • You agree not to share portal access with unauthorized individuals

Portal messages are reviewed during normal business hours and are not intended for urgent or emergency medical matters.

5. SMS (Text Message) Communications

If you provide your mobile phone number and consent to receive SMS messages, the Clinic may send text messages related to:

  • Appointment reminders and confirmations
  • Care coordination or follow-up instructions
  • Administrative, billing, or operational notifications
  • Patient portal or form-related communications


SMS consent is not shared with third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Messaging frequency may vary.

Message and data rates may apply.

To opt out at any time, text STOP.

For assistance, text HELP or visit our website at https://thefamily.clinic.

Visit https://www.thefamily.clinic/notice-of-privacy-practices/ for privacy policy and https://www.thefamily.clinic/terms-and-conditions/ for Terms of Service.

6. Electronic Communications Consent

By using this website, submitting forms, using the patient portal, or consenting to SMS, you agree to receive communications electronically from the Clinic and its Providers.

While reasonable safeguards are used, electronic communications may involve certain risks, including delays or unauthorized access.

7. Privacy and HIPAA Compliance

Your use of the website and services is subject to our
Notice of Privacy Practices.

The Clinic complies with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

8. Intellectual Property

All website content, including text, graphics, logos, and design, is the property of The Family Clinic unless otherwise stated and is protected by applicable intellectual property laws.

Unauthorized reproduction or distribution is prohibited.

9. Third-Party Services

The Clinic may use third-party vendors to support website hosting, patient portal systems, SMS delivery, or electronic communications. These vendors are required to protect information in accordance with applicable laws.

10. Limitation of Liability

To the fullest extent permitted by law, the Clinic shall not be liable for damages arising from:

  • Use or inability to use the website, portal, or SMS services
  • Technical failures, delays, or system outages
  • Reliance on website or electronic communications for medical decisions

11. Modifications to Terms

The Clinic reserves the right to modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website or services constitutes acceptance of the updated Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the state in which The Family Clinic operates, without regard to conflict of law principles.

13. Contact Information

If you have questions about these Terms and Conditions, please contact:

The Family Clinic
Address: 3190 Irvine Rd, Richmond, KY, 40475
Phone: (859) 369-0070
Email: office@thefamily.clinic